FAQ

Questions

Getting started

Do I need to install anything?

No. Coin-Op City runs on our servers. You sign in, connect your channels, and add your machine's link to OBS (or Streamlabs, or anything that takes a browser source). It draws in OBS like any other overlay.

Does it take over my stream?

No, that's the point: it lives in a corner. The corner overlay is just the machine with a see-through background, so you drag it into a corner of your scenes and keep streaming as usual. Your chat plays it alongside whatever you're doing.

How big should it be?

Most streamers size it to about a quarter to a third of the screen's height, in a corner away from their camera. Names and wins stay readable at that size. You can resize it any time in OBS by dragging its corner.

Can I use it full screen?

Yes, as your Starting soon or Be right back scene: the full machine with the neon city, the leaderboard, the live feed and a banner you choose, with a countdown if you like. Chat keeps playing while you're away.

Is there a countdown for my starting-soon screen?

Yes. The Starting soon layout shows STARTING IN 09:59 in its banner. Type the minutes and press Start in your control panel (and add or take off a minute while it runs), or set your go-live time and it counts down by itself. At zero it says HERE WE GO! and the machine rains free coins on everyone watching. Your BRB layout can have its own countdown too (BACK IN 05:00).

Can I choose what shows?

Yes. In your control panel, each layout has switches for every piece: the background, the leaderboard, the live feed, the "type !drop to play" tag, the top-3 strip, the countdown, names on coins and alert cards. Make as many layouts as you have scenes; changes show in OBS instantly.

Which platforms does it work with?

YouTube, Twitch and Kick, on their own or all at once, plus StreamElements tips from any platform. Viewers play by typing in your normal chat.

What does my PC need?

The machine is drawn in OBS's browser source, which uses your graphics card. Any recent gaming PC handles it; there's a lighter quality setting for older ones.

Can it run while I'm away?

Yes: on your BRB scene, chat keeps playing on its own. Names and messages are filtered, spam is limited, connections recover by themselves, and the house drops a coin every few minutes so the machine keeps moving.

How it plays

How do viewers play?

Any chat message drops a coin. !drop 20 drops 20 of their coins (and they can aim it: left, right, all over, random). Coins pushed off the machine are paid to their owner and to whoever pushed them. !coins, !stats, !skin, !color, !fireworks and song requests do the rest.

What happens when someone sends a Super Chat, bits, a sub or a tip?

It's celebrated: a thank-you card with their picture, the amount and their message (read out by an AI voice), then an effect on the machine that grows with the amount, from a shower of gold coins to an earthquake. Everything it knocks off is credited to them.

Can my viewers see their stats?

Yes. They type !stats in chat, or open your channel's dashboard at coinopcity.com/<your channel> to look themselves up and see the leaderboards for all time, this week and today.

Rules and safety

Is this gambling?

No. Coins are points only: viewers never buy them, and they can never be exchanged for money, gift cards, crypto or anything else of value. Gifts and subs support you, the streamer; the coins they drop are just part of the show. Keep it that way on your stream too: don't offer real prizes for coins.

Does it follow Twitch's simulcasting rules?

If you stream to Twitch and other platforms at once, you can give Twitch its own machine that only Twitch chat plays, which keeps to Twitch's written rules. Or use one machine for everyone: Twitch currently doesn't enforce its rule against combined chats, but it could change that, and it's your call.

What do you do with my viewers' data?

Only what the game needs: their public name and picture, their coins and their game stats. We never sell it or use it for ads. See the privacy policy.

Billing

How much is it?

The Coin Pusher is $12 a month, or $100 a year ($44 less than paying monthly). Every plan starts with a 14-day free trial: you add a card to start it, and you aren't charged until it ends. When more machines arrive, a bundle of every machine will be $29 a month. See pricing.

Can I cancel?

Any time, from your account. Your machine runs until the end of the period you've paid for.

Something else? Email support@coinopcity.com.